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WhatsUp Gold
Overview | What's New | Benefits | Customer Stories | Awards | System Requirements  
Benefits

Take a closer look and see why over 31,000 IT professionals world-wide use WhatsUp Gold to keep watch over their networks and enjoy the following benefits:

Avoid Lost Revenue | Low Cost of Ownership | Remote Access | Rapid Implementation |
Fast ROI | Isolate problems fast

Avoid Lost Revenue
The most recent economic down turn has forced many companies world-wide to downsize their organizations and, as a result, rely more on IT solutions to increase employee productivity. All of this has put tremendous pressure on network and application administrators to maintain system uptime.

While achieving network and system availability of 99.9% was considered perfection a few years ago, it is no longer acceptable. This 99.9% level of service means that a network would be unavailable unexpectedly for almost 9 hours per year. Based on Infonetics Research data, Network Magazine (7/5/2001) estimated 2% of annual revenue is lost due to network blackouts. And few companies have been able to quantify the lost productivity resulting from network brownouts slow network performance. Faced with such staggering statistics, will the CEO of your company be satisfied with IT's claim of achieving 99.9% network availability?

How can the CIO and IT management staff ensure 100% system availability? The answer is not to just reduce the problem resolution time. Instead, the IT department needs to prevent problems from occurring in the first place. With WhatsUp Gold's network monitoring, notification, and reporting features, network and application administrators are alerted when there are network problems. Using data from WhatsUp Gold, they can regularly assess the health of their IT systems and network and take proactive measures before any catastrophic crashes occur.

Low Cost of Ownership
When you think about network monitoring/management solutions, HP OpenView and IBM Tivoli are two solutions that come to mind quickly. However, according to the Enterprise Systems Journal (10/1/2001), network management systems, such as HP OpenView or IBM Tivoli, are complex; they often cost hundreds of thousands or even millions of dollars, depending on the size of your enterprise; and can take an age to implement.

So, why do these solutions cost so much and take so long to implement? The answer is that those software solutions are so jam-packed with features and functionalities that most typical users never take advantage of. As the result, the software is very complicated to implement and requires expensive servers and specialized training and skill sets to use driving the total cost of ownership to millions of dollars. Government Computer News (3/5/2001) recommended that you should look for certain basic functions in all network performance monitoring programs device mapping, polling, notification, reporting, and problem resolution.

WhatsUp Gold is a value-packed solution that offers the essential functionalities network management at the $1,000 price range, which includes a service agreement. When you factor in the minimal hardware and training costs, you are dealing with a solution in the $2,000 to $5,000 price range not millions! The Meta Group had found that there is a pushback on the high cost and long deployment rate of traditional management tools, and bodes well for niche/point vendors. With WhatsUp Gold, you will achieve a low total cost of ownership.

Rapid Implementation
One of the largest obstacles in deploying a network monitoring/management solution is its long implementation period. IT organizations and resources are already stretched across many high-priority projects. Having to spend months and, sometimes, years to implement a network monitoring/management solution and to train network administrators is not acceptable.

However, the easy-to-use and simple-to-install WhatsUp Gold has a very short implementation period. Our customers have been able to install the solution, scan and map their network, set up notification, and start monitoring their network within a matter of a few hours. Robust reporting and notification features can be implemented from 2 days to 1 week. The power of a network monitoring/management tool is the rich information it can provide you to run your business. The faster it is up and running the sooner you are able to stop managing your network blindfolded.

Fast ROI
According to the Meta Group, with organizational budgets being cut, IT departments should focus on network monitoring/management projects that result in shorter mean-time-to-value or return-on-investment (ROI).

On average, one network outage can cost a company $10,000 to fix. This cost includes network administrator's time, lost revenue from unavailable order processing system, lowered employee productivity, and/or lost of goodwill from company stakeholders (suppliers and customers). With WhatsUp Gold's low total cost of ownership and short implementation period, you can achieve ROI within months, not years like other complicated, expensive network management solutions.

Isolate problems fast
It has always been a guessing game to identify the root cause of a network problem. Network administrators have often been unaware of a problem in the network until the end-users call the network administrators to complain about slow response or no response from the network. So, then the question becomes Is it a network problem or an application problem?

Simply, there are just too many network variables for the administrators to rely on. With WhatsUp Gold, the network administrators can quickly identify the problem. For example, WhatsUp Gold's robust monitoring checks device availability down to the interface level. When a particular port on a router goes down, WhatsUp Gold pinpoints the problem interface while some other tools show the entire router being unavailable. With this robustness, network administrators can get right to solving the problem, not wasting time trying to locate the problem. In another example, network administrators can use WhatsUp Gold to monitor system resources and overall load on the network. The resultant information can be used to make informed and cost-effective capacity planning decisions.

Remote Access
It is inevitable that a router or an entire subnet goes down when the network administrator steps away from his desk. If he has a robust network monitoring solution, he will receive an alert via his pager. However, he still may need to quickly return to his desktop console to obtain more information about the network problem or to fix it. With WhatsUp Gold's integrated notification and web access features, the network administrator can initiate a browser session from any PC to access virtually all of WhatsUp Gold's functionalities. This allows the administrator to save precious minutes or hours in bringing the network device up again.

WhatsUp Gold's web access is even more vital to an organization that wants 24x7 system uptime but cannot afford the investment in a 24x7 network staff. With web access, when a system alert occurs in the middle of the night, the network administrator can logon to WhatsUp Gold and diagnose the system problem without having to travel into the office, making his job easier. Consequently, the company receives the benefit of 24x7 system uptime while only paying network administration staff when they do have to work.



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