| | With little deliberation, McDermott, Will & Emery finds WhatsUp Gold a winner
The law firm of McDermott, Will & Emery is in the business of providing clients a full range of legal services in areas that range from e-business, employee benefits, and environmental law to intellectual property and international trade. McDermott, Will & Emery also specializes in the complex, often cutting-edge legal developments in the field of life sciences.
With offices in three times zones throughout the United States and Europe, the need to stay connected around the clock is vital. That s why McDermott, Will & Emery relies on Ipswitch s WhatsUp Gold, a network mapping, monitoring, notification, and reporting software, that monitors their internal computer systems and keeps them up and in running order.
The firm began investigating network monitoring systems in 2001. According to Usama Houlila, a senior network architect at McDermott, Will & Emery, We defined a number of systems within the firm to be crucial from an uptime perspective.
After considering a number of options, the firm chose WhatsUp Gold. Nothing else even came close to WhatsUp Gold. This software is very specific and does exactly what it s supposed to do when it s supposed to, says Houlila. Additionally, the software was simple to install. In fact, we sent it out to the offices and the staff installed it themselves. Because WhatsUp Gold scans the firm s network every 30 seconds, response time has been cut from 30 minutes to 30 seconds. Rather than taking corrective measures after a user has reported a problem, an alert is sent to designated personnel via cell phones and pagers the instant WhatsUp Gold detects a problem. This enables troubleshooters to take immediate action locally. If an issue cannot be resolved on that level within 90 seconds, notification is sent on to the central system for correction. WhatsUp Gold sends out 15 alerts during an average business day.
After a yearlong trial, McDermott, Will & Emery upgraded to the most current version of WhatsUp Gold. It s hard to quantify our cost savings in an exact number, explains Houlila, But the addition of WhatsUp Gold has improved customer satisfaction. And that makes it worth one hundred times its price.
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