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Customer Service and Support
Overview | White Papers | Contact Us  
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spacerCustomer Service and Support
If you have a question regarding order status, delivery, billing, warranty, service agreement, registration, or replacement software for products ordered directly from Ipswitch, search our Knowledge Base or e-mail our customer service team.

Online Technical Support

Online technical support for Ipswitch products is provided centrally at Ipswitch Inc's main server facility at Ipswitch.com

Support Centers

bullet  WS_FTP Professional
bullet  WS_FTP Pro SDK
bullet  WS_FTP Server
bullet  WS_Ping ProPack
bullet  WhatsUp Small Business
bullet  WhatsUp Professional
bullet  Ipswitch Collaboration Suite
Additional Resources

bullet  Knowledge Base
bullet  Patches & Upgrades
bullet  WS_FTP Pro Tutorial
bullet  User's Guides
bullet  Discussion Lists
bullet  White Papers
Other Options

bullet  Register Product
bullet  Email Support Form
bullet  Service Agreements
bullet  Current Versions
bullet  Utilities

If you've purchased and registered your Ipswitch product, and the above options did not answer your question, you can use e-mail support. Users are also entitled to warranty coverage for 60 days after their purchase date. Warranty coverage includes telephone support and all upgrades. We cannot provide phone support to evaluation software users.



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